Fix payment issues, such as declined or incomplete transactions

If you lot accept problems paying for Google products, you lot might demand to fix a problem with your payments contour.

Discover the issue you're experiencing beneath:

"Your transaction cannot exist completed"

A variety of different situations may trigger this bulletin. Endeavor these suggestions to resolve the issue:

  • If this message is followed past instructions for submitting additional information to us, please practise so. The other steps listed are unlikely to resolve this issue.
  • Check whether the billing address for your payment method (such as a credit card) matches the address recorded in your Google payments middle settings. If they don't match, update your accost in your Google payments heart, and try the transaction again.
  • Try using a Google Play gift card to complete the transaction.
  • Endeavor using the all-time interface for your computing device:
    • If you're using a desktop computer, try the transaction using the Google product's website.
    • If you're using a mobile device, attempt using the product's mobile app (if an app is available).
  • If you're using guest checkout when the mistake occurred:
    • Try signing in to an existing Google account and placing the order again.
    • Try creating a new Google account if you lot don't already have one and visiting the Google Shop to endeavor the transaction again.

"Unable to complete transaction: Expired carte"

Cheque to see if your payment method is up to date. If information technology isn't, update it in the Payments center.

"Unable to complete transaction. Please use another course of payment."

Note: These steps also utilise if y'all see the error bulletin "Your payment didn't become through. Please try a different payment method or endeavour once more afterward."

Try the following:

  1. Check to see if your payment method is upward to appointment. If information technology isn't, update it in the Payments heart, so try your purchase again.
  2. Make sure you lot have enough money in your business relationship for the buy.
  3. If you're yet having bug, contact your bank to see if there'due south a problem with your business relationship.
  4. Effort making the buy over again with a different payment method.

"Your payment was declined due to an issue with your account"

If you see this message, it might exist because:

  • Nosotros saw a suspicious transaction on your payments profile.
  • Nosotros need a little more information to protect your account against fraud.
  • We demand a little more data to comply with EU law (European customers merely).

To fix the upshot, endeavour the following:

  1. Get to the Payments heart.
  2. Take action on any errors or requests in the payments center.
    1. You might need to verify your identity before you tin can buy anything through your Google Account.
  3. Make sure your name, address, and payment data are upwards to date.

"Unable to process payment: Low card balance"

You might not have enough funds in your business relationship to brand the payment. Check your account rest or contact your bank.

Ineligible or unavailable credit or debit card

Card is grayed out & says "verify on pay.google.com"

Your carte was reported as stolen. You must verify the card earlier you can use it over again:

  1. Go to pay.google.com and sign in to your account.
    1. If you have multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Next to the menu that says "Verification needed," click Verifyand thenCharge bill of fare.
  4. Within two days, you'll find a temporary charge on your carte statement along with an eight-digit code.
  5. To complete verification, go to pay.google.com and enter the 8-digit lawmaking.

If you try to verify the payment method again:

  1. Confirm which menu yous want to verify.
  2. Check how long ago you lot tried to verify your card.
    • If less than ii days: Wait up to 2 days.
    • If more than than ii days: Check your card argument. Yous should observe a temporary charge from Google chosen "GOOGLE Test," with an 8-digit code.

Card is grayed out & says "card is ineligible"

You can't use this card for this purchase. Try to make the purchase again with a different card.

If the carte du jour you want to use isn't listed, follow the on-screen instructions to add a new card.

Closed payments profile

Learn more than about what to do if you temporarily or permanently airtight your payments profile.

If y'all're still having trouble, contact support.

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